It doesn't provide any compelling advantage for consumers. We don't see it playing a role on the consumer PC or other appliances in near future.

When you look at the enabling technologies for live voice, most consumers have speakers, many have a microphone, but how you get them to work is another thing.

The closed carrier portals and the limited interfaces make it difficult for new brands to break in. But as we get more powerful browsers and more powerful phones, we'll have new ways to seek out content. We'll start seeing new business models and new entrepreneurs.

Mobile entertainment is, without a doubt, the future of the phone. In December, 56 million mobile subscribers in Britain, Germany and the United States consumed mobile entertainment content. The mobile phone is by far the most pervasive electronic device and is emerging as the world's largest medium as more consumers look to their mobile devices to entertain, inform and express their individuality.

The purer our message, the more compelling it is to consumers.

Improved consumer choice and improved airline profits represent a win/win situation. Airlines that provide consumers flexibility - choice, control and convenience - can more effectively compete for consumers' business. Choice instantly increases consumer confidence, because when you know what you're getting, you are more likely to be loyal.