It can cost 10 times more for a retailer to get a new customer than to get more business from existing customers.

Most retailers are busy putting out fires all day. They have to spend their time working in their business, rather than on their business.

One marketing mistake many retailers make is not doing anything to recognize their best customers. One of the best things you can do to create loyalty is to reward customers for shopping with you.

Retailers who haven't already invested in a POS system think they are too expensive.

Lobbyists have a tendency to advise their clients that the majority of their contributions should go the party in power. The party in power controls the agenda and can make things happen or keep things from happening.

A lot of these business owners did not know what the source of the money was. ... He very well might not have known.