Is it demonstratable? Does it have that wow factor? Is it easy to use? Is it priced right?

I don't take on a product unless I believe in it. I use everything that I sell.

Dustin has what I call the X-factor. If he doesn't go out there with great stuff – and I don't think he went out there as sharp as he had been – but he's going to compete and give you everything he's got. What a great job he did to keep us in the ballgame.

It was a great pitch. It was the right pitch. He just went out of the strike zone to get it. That's what great hitters do.

One of the things that we hope to do with 'Pitchmen' is to give people an appreciation of what we do.

You know what, rip me off once, shame on me. But twice? I'm coming after you and taking back what's mine.