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Intuitively, you would think service should be improving over time, and there's some indication that it is. But, relative to what customers expect, service hasn't been keeping up with their expectations.


Kirk Parsons

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BRUCE MANTZ Rescuing people from the results of their own foolishness is really what customers service is all ab...
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ROY H. WILLIAMS The sales people can spend 100 percent of their time with customers on the sales floor. This system ...
DEBORAH WEINSWIG The bar has been raised for customer service expectations. You want your customer sales representati...
AARON ZORNES People should contact us if they have a problem and let us know what their situation is. Our custome...
BILL SWANK That's a very critical phase in customer service because you can start to really understand what...
SANJAY KUMAR We believe that a company that is feeding video or games or voice-over-Internet Protocol services wo...
BILL MCCLOSKEY I love community service and I think student government should be more involved in community service...
CORINNE WIDMER Firms need to ensure that their ability to provide effective customer service keeps pace with their ...
ARTHUR LEVITT Relative to the taxi industry, Uber is a sustaining innovation; that is, it makes customers' liv...
CLAYTON M. CHRISTENSEN It is with faith that one should take up social service.
SRI SATHYA SAI BABA So what do I think about rising cable prices, I think I'm like all other consumers in that I disagre...
WESLEY KELLER Some customers will actually see a decrease while other customers will remain flat. Depending upon w...
BRIAN WIRTH We know that any time that the service is not available, it's frustrating to our customers, and we s...
BRUCE FRANCIS It's counterproductive to lower my price, because I have to sell more units to make up for that ...
MARK V. HURD Many companies expect loyal customers without providing loyal service. This has been the visionary f...
STEVE MARABOLI As we work to restore our margins and profitability to historical levels, we are keeping our focus o...
BOB ROSSITER With self-service, customers generally fly through. It will save time and money, unless the order is...
HARRY BALZER I think it's a violation of user privacy to continue storing email addresses if you tell users y...
CHERYL YEOH This is set up perfectly for retail - some day. With that said, we would be doing a service, not a d...
BRIAN BLAIR They're trying to speed up their transit times in respect to providing better service for their cust...
TOM KRAUSE We expect to improve efficiency for carriers and service to customers by providing better load visib...
GEORGE CAINE The big challenge with Internet financial services has been that it's very difficult to get larg...
PETER THIEL To be effective in today's marketplace, financial institutions must ensure that their interactions w...
KATHLEEN KHIRALLAH The name changes. But our customers will continue to receive the same great service they expect from...
HERB BOYDSTUN Some of the things that we've also implemented that are important to our customers and our channel b...
HOWARD RUBIN Leadership is not about the power and status of one
but the empowerment and service of all. Th...
RASHEED OGUNLARU Value has become more important over time due to a combination of factors such as incentives, lease ...
DAVID MCKAY We offer multiple options for how to use the product. We designed it that way for a couple of reason...
KAMI SNYDER We do not expect the negotiations to break down this time, ... Members of the WTO agreed that some c...
RAYMOND YOUNG Our research shows that 83% of leading companies indicate field service optimization is core to impr...
MARK VIGOROSO We expect to see some pilot tests during the games, but no commercial service.
LOTHAR PAULY It is high time that the ideal of success should be replaced by the ideal of service.
ALEXANDRE DUMAS PERE It is high time that the ideal of success should be replaced by the ideal of service
ALBERT EINSTEIN I think AOL has been hammered a lot because of concerns about free (Internet) service, about their s...
ALAN BRAVERMAN Over the next few years, the service side should pick up and contribute more significantly to earnin...
BARRY RICHARDS What that means for customers is that they're going to see a remarkable turnaround time and a return...
DAVE LEWIN I think it would be great if any [alcohol and drug] service got that money.
STUART ANDERSON It is what it is, it is what you make it.
JAMES DURBIN What we're talking about is improving customer service. Virtually any company can benefit from this.
JOHN TSCHOHL he way up is through service,Sacrificial service - it is better to serve than to be served
IKECHUKWU JOSEPH The cross-border train service has not been abandoned altogether but there are still deliberations a...
FANUEL MASIKATI Our biggest issue is, what is community service? Volunteering is obvious, (like) going to a senior c...
BRETT ECKHART I don't understand why people expect tips. In hotels you order food in your room, and it's a...
BERNARD HILL Service standards create the standard of expectation that you and all team members follow when inter...
AMBER HURDLE Think of your servants with kindness, consider their happiness and comfort, and never demand of them...
JAMES ALLEN We realize that we're in a very competitive industry and we really need to offer something over and ...
DAN CASEY It's no longer enough to be the best host anymore. That was enough back in '99; if you had excellent...
BARBARA BRANAMAN No government agency touches the public in the way the United States Postal Service does. No other g...
DELORES KILLETTE We are focused on delivering the service and experience our customers expect, and we will continue t...
DENNIS CARY Business is all about the customer: what the customer wants and what they get. Generally, every cust...
FABRIZIO MOREIRA Mercury has worked hard to focus on improving its product quality and customer service, and it shows...
ERIC SORENSEN As a leading international processor, Vital continues to offer the latest market-leading wireless pa...
DEBORAH DAVIS Over time, this type of service is likely to be absorbed by the larger vendors.
BERN ELLIOT There's less spending for our core service. But customers need other service -- network security, di...
FRANK JULES I am not sure that it is of the first importance that you should be happy. Many an unhappy man has b...
WOODROW WILSON When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages b...
SIMON MAINWARING This is an optional service. Right now it's open to messages from businesses to their existing custo...
RICHARD GINGRAS [BATON ROUGE, La., Aug. 30 /PRNewswire/ -- With significant disruption to wireless service in the ar...
KATHERINE GREENE An intelligent grid would provide us with on-demand data and information that would enhance service ...
DON CORTEZ Profit in business comes from repeat customers, customers that boast about your project or service, ...
W. EDWARDS DEMING We just think it will improve our service to our customers, which is the number one goal of the comp...
DOUG NELSON What customers want is personal service. Retailers are struggling with how to provide that in a cost...
JEFF ERWIN I told the girls that I don't want their expectations for the year to be any lower than winning our ...
COACH REBECCA ELDREDGE The days are over of doing it by paper, and I would say that most if not all of our members have ada...
BRANDON FRIED Honestly, it is a matter of what the students want. Would students rather have a service on campus w...
DAVID ANDERSEN Net neutrality is the idea that Internet service providers (ISPs) should treat all traffic that goes...
MARVIN AMMORI We seldom call anybody lazy, but such as we reckon inferior to us, and of whom we expect some servic...
BERNARD MANDEVILLE We seldom call anybody lazy, but such as we reckon inferior to us, and of whom we expect some servic...
BERNARD DE MANDEVILLE Our aids are very committed to serving their customers. Money may be a concern but they continue to ...
DORIS MARSHALL We're all really community service officers. COPS are part of that. Some (officers) work with eviden...
GENE QUINN Customers benefit because the information about their wants and needs can be supplied to a large num...
DANA GARDNER Expectations are a good thing to have!!! But when someone doesnt live up to yours it shouldnt be wha...
HEATHER MONTANO They joined because they wanted to serve their country, and deployment meets their expectations of s...
JAMES HOSEK They joined because they wanted to serve their country, and deployment meets their expectations of s...
JAMES HOSEK [Robert Langer, director of Dell.com, notes that the Dell Talk area on the company's site also gives...
ROBERT LANGER The aim is to provide accurate metrics of reliability for each business service. Many of our custome...
CRAIG MCDONALD It would be premature to jump to the conclusion that the industry is somehow cheating taxpayers. I d...
MARK STULTZ But I am just as appalled that my experience, knowledge, dedication and service relative to defendin...
STEVEN HATFILL I did it in Virginia and Minnesota. I don't think that will be an issue. I think certainly everyone ...
CHERI YECKE Your expectations of other people should never be greater than what you expect of God. Why is it tha...
SHANNON L. ALDER I will tell customers that, no matter what, the BlackBerry service will keep on running.
JAMES BALSILLIE There's no up-front cost, and you can immediately stop using our service if you decide it doesn't fu...
ALEX WALKER My life is not mine - it is for my people – the humans – the humans of the thinking society.
ABHIJIT NASKAR Marriage is a union where service should be the watchword rather than what is in it for me.
DAVID ATTA (A.K.A DAVIED ATTLARS & MR DAIN) If I'm paying for a service, I'd like to know what that service is, and then I'd agree to pay for th...
JAMES MAGEE By recognizing those who, like us, are committed to enhancing patient safety and improving medical o...
LANCE LANG Until now, we've been primarily focused on PCs. But our customers want a more ubiquitous experience....
NIKLAS ZENNSTROM Service is now an agenda item. There's a lot of money invested in it. The problem is, companies lack...
GARY BROOKS What brings you closer to God is being in service to others. I think any religion or spiritual way o...
STEVE-O The end of all knowledge should be service to others.
CESAR CHAVEZ We provide quality service and have great relationships with our customers. We want to address their...
JOSEPH TROTTER They're entitled to recover their reasonable cost of providing service and a fair profit on their in...
MARTIN COHEN What we teach is that there should never be third party use of the data. You have an arrangement usi...
LARRY HORNAK The customer service should never wander. You have to treat your fan with great respect and dignity ...
CARL SCHEER But if you actually went to try and find a service station without fuel it would be a hard job.
COLIN MCCLELLAND In short, what we seem to be seeing is a state banking system that is increasing in relative numbers...
DONALD POWELL No one believed a flood of customers would move over (to SAP) in the first year...We expect those de...
BILL WOHL Oddly, it took a while, but resorts discovered that it's a service industry over the last few years....
GREG DITRINCO

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CHANDLER PARSONS If you are a gambler and you don't care where you want to go, you could probably wait and find some ...
TOM PARSONS There's a cameo spot for a tango dance in the third act.
CHERYL PARSONS It teaches them that it takes a lot of skill to play wheelchair basketball and it gives them a new r...
ARTHUR PARSONS They did really well. They spaced well and they passed the ball. We just needed some more exposure a...
ARTHUR PARSONS Based on experience I wasn't real concerned. I was concerned about some of my teammates, but sometim...
ARTHUR PARSONS It's a pretty clear statement that Blu-ray has got some major momentum going on. From a consumer's p...
ANDY PARSONS From a consumer's point of view, if you buy a Blu-ray player,
you're going to have a much easie...
ANDY PARSONS You don't need to ride a sport bike like you?re on a track on the street. They're very tractable, th...
DALE PARSONS You put a tuxedo on me, it's like putting a saddle on a hog.
BOB PARSONS It's too late. All you're going to see is patches of flowers, not big fields or massive displays.
JERRY PARSONS I was very fascinated with meteorology at a young age. I lived on the Gulf Coast and hurricanes blew...
JIM PARSONS The thing to remember about Phuket is it's very beach-oriented and relaxed. The trendiest beach ...
TONY PARSONS Can you not see that it is the INDUSTRIAL SYSTEM and not the "boss" which must be changed?
LUCY PARSONS Oh, Misery, I have drunk thy cup of sorrow to its dregs, but I am still a rebel.
LUCY PARSONS Storage capacity in a stable medium is critical. A few years ago, no one could imagine needing more ...
ANDY PARSONS We believe that people are looking for a trusted and objective source of financial advice and invest...
ERIC PARSONS