In some ways, my e-mail address has really now become my actual identity. We have not yet exploited the full potential of e-mail.

One other problem we faced in India is that the regional governments are very strong politically. So even if your company has national license to operate anywhere in the country, you'll still need to get approved for a regional license on top of the national license.

We prefer to enter new countries with this format because it's an easier format to operate in the early stages of our entry. Secondly, with the cash-and-carry stores, we also not competing directly with other retailers.

I get e-mail and phone calls from people [nationwide] begging me to come out and find their pet. Even if I did that just in Fresno now I'd never be able to do the training that needs to be done to grow this.

It didn't cost anything to e-mail it. I'm not sure exactly, but it normally takes only an hour or two for us to write something of that length. … Most of that information came from the speech, which was already developed.

I appreciate the forwarding function. It lets me have all the benefits of an added e-mail address without any of the frustration of checking separate e-mails.