In projecting the needs of the institution, it became clear a tuition increase was needed to maintain service to an increasing number of students.

We are considering making the service provider that is not meeting the agency's needs bear the cost. We need clear language in the service-level agreements, so providers and agency customers know what is expected of them.

(The plan) doesn't count toward (wolf) reintroduction in any way, shape or form. The Park Service needs to be able to make decisions based on the ecological health of the land, not the political whims of the day.

The things we need to train for to be successful on the field are different than what the service needs the cadets to do,

It's not just about the end-user's needs, but also about the needs of the IT professionals who service those end-users, whether internal IT staff or an outside solution provider.

To be recognized by our residents as the best in the industry for fulfilling customer service needs is a high compliment to our staff. We will continue to listen to our valued customers and focus on retaining the best and brightest employees to sustain this momentum.