In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.

You need to know about customer feedback that says things should be better.

TV historically has been a broadcast medium in which everybody's picking from a finite number of channels.

I like the idea of putting your Christmas wish list up and letting people share it.

Dealers should not necessarily assume that vendors' performance has fallen just because overall satisfaction slipped. I would assume that the expectation has risen.

If I'd had some set idea of a finish line, don't you think I would have crossed it years ago?