In any leadership position, you're always going to be disappointing somebody.

A personal belief is that if you're not personally invested in what you're working on, you'll fail.

I thought about tennis. But the more I thought about the whole thing - lessons, equipment, going to the courts - I said screw it, I'm just going to go buy a pair of sneakers and go running.

You can shut down a service, and yet people will find ways to communicate.

Even though running is physically straining, it's mentally refreshing. Especially when you feel like you've accomplished something.

Balancing family and work is a top priority for me, and I treat it as such. Meaning, I actually put specific family time and events in my calendar so that precious time is dedicated and properly blocked off from any work that may try to sneak its way into my schedule.