If you dont get what you want,you wont want what you get.

In relationships; silence starts wars.

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

I'm very flirtatious, and I enjoy it.

It misleads the public, it misleads Congress, and it's part of their annual ritual of underestimating the need and overestimating the expenses.

I didn't have my velocity and I didn't have my command, and when you don't have those two things, you're in trouble. Last year was a year I would like to forget, personally. I was terrible.