If you don't optimize for the consumer on the Internet, you're dead.

The hardest thing for us is to build is lasting consumer loyalty. The average consumer shops at three sites; we want to be two of those three sites.

I think where Trump just has it dead wrong is this is a world of us versus them.

Anytime you introduce volatility, it is not good for business and not good for travel.

If you get the product and technology right, then the rest usually falls into place.

You have to empower your employees to make their own choices and trust that they will make the right choices.