If there are a lot of calls, we do take a look at that stuff. Some people like to demonize us. In many cases, we accommodate the students.

The operating schedule is a collective decision based on a monstrous review a couple years back.

She's covered all the bases wonderfully. She works well with both staffs.

The year we opened Appalachian was a sizable jump, somewhere around 9 percent. It's an issue at our management meetings all the time. For us to be able to keep it at [4 percent] we're pretty happy with that.

I would hope [students] would understand we don't arbitrarily look to raise the board rate.

It's a matter of the costs of doing business. We have a yearly sit-down with a dining services contract committee and we lay [the cost] out. We chat about it and they take our plan back to review It's a pretty straightforward process.