I'd have to rank Ray among the top 10 players in our league. He's been invaluable for us because he does so many things well.

Buy.com provides us the customer information, [which] we then provide back to them in the form of a shipping label,

There are premium services available to the procrastinators, but planes are expensive and you'll see that in the pricing.

If we were keen to avoid certain topics, it was probably more because it embarrassed us.

It gives us a way to get out of the store and see what's going on, and it's a way for people to see us out of the store.

It wasn't just us. The special teams bottled up their return game and the offence kept us off the field so we could catch our breath.