IT is the strategic weapon for the battle of the customer.

There's a tremendous move toward green sustainability. There are going to be tremendous new business opportunities.

The central issue is that they will not change fast enough to meet customer needs. Customers will either reward or punish you for how you create values such as cyber service.

The central issue is that they will not change fast enough to meet customer needs, ... Customers will either reward or punish you for how you create values such as cyber service.

Technology is changing at warp speed. If you were to disappear and come back after 90 days, the Net would have doubled, bandwidth would have increased by a third, and there would be a half a dozen innovations you would have missed.

I'm forecasting now, particularly post-Y2K, that as many as 15 percent of all companies will transform their IT staffs.