I've had many mentors, but the one that has the most impact was my mother.

My mother was pragmatic, focused and extremely, exceedingly practical, and she was the ultimate self-determining person.

My mother was amazing. I guess, in our community, if you wanted to get by you had to work hard. So she cleaned offices. She did everything that you could imagine. We were really poor. But she would say, 'Where you are is not who you are.'

I don't want to overemphasize this, but not a day goes by when I don't think about my mother and what she would think about what I just did. I often adjust my approach.

My mother raised us to think that if we worked hard, and if we put our end of the bargain in, it would work out OK for us.

This old notion that work is drudgery is nonsense. Most days, even back when Xerox was under siege, I could not wait to get to the office.