I took on the role of CEO, which involves directing the Management Team and overall day-to-day operations of 500.

I work strategically with my management team to make all decisions.

To hold people together I ignore alot. they must be humble cos I know what I ignored

This is clearly not ideal but a strong underlying management structure is now in place and day-to-day management of the business will be unaffected.

It's easy to be caught up in the frenetic day-to-day issues and neglect the strategic part of management. That's why it's important to have a strategic portfolio management process that forces managers to pick their heads up from time to time and look at the big picture. Over time, they'll find they're affected by these disruptive technologies less and less.

One asset every leader, shouldn't risk anything to lose at all cost, is team confidence.