I think other bowls relying on volunteers and all that, if you have to train a new volunteer every year, that gets kind of chaotic. Our idea was if the media are happy, they are going to say good things.

Hopefully volunteers will not be upset. We'll still be relying on them.

It was recognition for our volunteers. There are so many (volunteer) hours that go into an organization like this and ... this year was even tougher and more challenging than other years because we had so many additional people in the community.

Part of it is because our volunteers are awesome. They are very reliable. Everything went smoothly. Every volunteer who said they were going to come did. This is our eighth time and we have learned a lot.

but other than that, the airlines are doing this on a volunteer basis. The crews on board are all volunteers.

That's why the group of volunteers from the senior volunteer program, who've done a lot of study, can really guide you through the program without any bias.