I somehow feel we're not being entirely persuasive in certain quarters,

I endorse entirely his (Chirac's) congratulation ... It is well deserved and very important, and shows the significance that is attached to the work that agency does.

I feel like everyone else in this country today. I am utterly devastated.

I think the union has come out of this strengthened, not weakened,

We are not going to deal with this problem, with the roots as deep as they are, until we confront these people at every single level. And not just their methods but their ideas,

I think there is a proper sense of moral outrage at what Milosevic has done that we should not shy away from but should be proud of feeling.