I kind of invaded this corporate environment and set up shop here, and everyone learned the restaurant business overnight.

No business is going to come here unless we create the right kind of environment.

Now, we've got cubicles and desks. It makes for a better environment.

You're sort of shaped by your environment in a way,

It has become a very hostile working environment. It's like working on a plantation. It's hard to greet passengers with a smile when you have employers constantly harassing employees.

[The Owls are] athletic and long, and that's what Louisville is. We'll be playing in a tough environment, so I feel good going into that game because of the way we played against Temple.