I just tried to be more aggressive. Sometimes it takes a little bit at the beginning of the year to get comfortable with your delivery or just being in that environment again. You've just got to tell yourself to be aggressive.

Beginning Feb. 7, we will begin aggressive collection efforts against those members who have made no effort to pay the assessment due. We offered a payment plan for those who could show hardship and feel we have made every effort to work cooperatively with the members.

We're really beginning to analyze what's going on the last couple of years, and how can we best use that to our advantage,

Obviously we weren't pleased with our record at the beginning of the year, but we continually looked at the positives. We have improved every week since North Carolina.

At the beginning of the year, I didn't know how to handle it because I had never gone through anything like this before. At the end of the year, they were playing phenomenal, I wanted to be with them, be part of the team.

I'm a big fan of CNN. I watched it from the beginning.