I have worked very hard on my service game, and have also made a conscious effort to reduce the number of mistakes on the court. Also, I have much more experience now.

I lost to her the last two times we played, and lost easily, so I really wanted to do something this time.

I can bring together two things that are very important to me, my sport and my style. It's the best technology. In addition, it looks great.

Other players had to drop out, so maybe I was a little bit lucky, but I was given a chance and I took it.

I'm so happy to have won. I still can't believe it. This is an important breakthrough for me. When I served for the match, I tried to think of it as just another game, but I didn't serve well. Fortunately, I was able to get the break back straight away.

Unfortunately, the general level of service did not increase. Almost every vendor showed evidence of making a big effort after the 2003 survey, but results show some of them didn't gain much traction on customer service and training.