I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” Sir

You should not build your customer service system on the premise that your organisation will never question the whims of your clients.

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.

Virgin Digital UK is an exciting and innovative download service created and designed with the music fan in mind.

Nobody's ever called me Sir Richard. Occasionally in America, I hear people saying Sir Richard and think there's some Shakespearean play taking place. But nowhere else anyway.