I got my first job by exceeding expectations.

To me, race is not all about grievance. It is also about pride and empathy and humanity and understanding the value of difference. But along with that, there are also expectations that we should set for ourselves and for others. We should expect to be treated as equal citizens.

I learned how to cover race riots by telephone. They didn't pay me enough at my first newspaper job to venture onto the grounds of South Boston High School when bricks were being thrown. Instead, I would telephone the headmaster and ask him to relay to me the number of broken chairs in the cafeteria each day.

Some years ago, I was fortunate enough to land a reporting job at 'The Washington Post,' which pretty much put me in a state of constant awe. Bob Woodward would dish up ice cream sundaes for anyone stuck working on the weekend.

The first step in exceeding your customer's expectations is to know those expectations.

Once they have actually left office, we seem to grow fonder of our ex-presidents - and they of each other. That's why so many sighed in approval at Michelle Obama's public display of affection with George W. Bush at last month's dedication of the National Museum of African-American History and Culture.