I don't believe in just ordering people to do things. You have to sort of grab an oar and row with them.

The best way to inspire people to superior performance is to convince them by everything you do and by your everyday attitude that you are wholeheartedly supporting them.

Facts from paper are not the same as facts from people. The reliability of the people giving you the facts is as important as the facts themselves.

Managers in all too many American companies do not achieve the desired results because nobody makes them do it.

You can't run a business or anything else on a theory.

If your desk isn't cluttered, you probably aren't doing your job.