I can't say I hate cats, but holy cow, dogs are a horse of another color.

Customers don't just walk through your door. They also keep it open.

Customer-centricity should be about delivering value for customers that will eventually create value for the company.

They have 25 million customers, we have 5 million customers. We want to go directly after their customer base.

We can emulate thousands of customers and do all that in the customer lab.

The simple truth is that technology is still a poor substitute for human interaction.