I can create institutions, but I can't rewrite the chips in people's heads.

I can establish the expectation of retributive justice. Have we done that? No.

The greatest failure is that although we have created institutions, we have not created a civil society.

My second job has been to try to use my power to create institutions of a modern state that could enter the European Union, and there was very little time. The door was closing, and I wanted to get Bosnia through before it shut.

I love this country, I love these people, though I can't say I love their politicians. People are always nicer than politicians, but here, you can mark that difference up a hundredfold.

I am here because I think it was a terrible sin of the west to allow those years of war.