I am delighted to bring my expertise in service excellence not only to Henry Ford West Bloomfield, but to the entire health system. Over the past few years, I have worked with Henry Ford as it has taken The Ritz-Carlton concepts and applied them to hiring and training of its team members. The commitment to making Henry Ford The Ritz-Carlton of health care is truly there, and I am eager to begin contributing to the team's goals.

Gerard van Grinsven

Excellence Expertise Service

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Even if you have the best facilities that cost millions of dollars, if you don't engage practically with patients, you won't have loyalty. You can have all the technology in the world. But what patients remember is the care they receive.

— Gerard van Grinsven

Expertise integrated with right attitude leads to excellence

— Jenny Rosales-Feraer

ExcellenceExpertiseRight Attitude

People of excellence go the extra mile to do what's right.

— Joel Osteen

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Use what talents you possess; The woods would be very silent if no birds sang there except those that sang best.

— Henry Van Dyke

For these students and faculty who are a part of founding this institution, they now have a skill or expertise in building new institutions that is important for all institutions making change. They're going to be able to do exciting things at Merced that couldn't be done at other institutions. I don't think it's a big gamble.

— Claire Van Ummersen

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