However, in recent years the role of teller has grown beyond customer service and processing transactions. They answer a broader range of questions, from questions about online banking to any number of financial services products. And tellers, again being on the front line, are expected to have those answers.

Joe Bartolotta

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It's not memorable and motivating if everyone else is doing it.

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It's obvious that they would take that strategy first.

— Joe Bartolotta

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The bottom line is that tellers have always been important to a bank, because they are the primary point of contact for most customers.

— Joe Bartolotta

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Once we're in the building, we'll be able to talk to them about other service opportunities. We'll build our service department first and from that we'll build our construction business.

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They're paying for that service with him because that's all he does but he does it really well. He may be the best in the league.

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