heroic levels of customer service, dependability, reliability, and giving people a lot of freedom to try different things that might work.

Four years ago we said we would invigorate our economy by giving people greater freedom and incentives to take risks and letting them keep more of what they earned. We did what we promised, and a great industrial giant is reborn.

A lot of people out there pay good lip service to the idea of personal freedom... right up to the point that someone tries to do something that they don't personally approve of.

If you count customer service as giving customers what they want, they have done a good job -- like Station (Casinos) has -- of giving customers quality food at the right price and decent value on their machines.

If they're not wanting to provide that service I'll stop giving out their number.

People who concentrate on giving good service always get more personal satisfaction as well as better business. How can we get better service? One way is by trying to see ourselves as others do.