He stressed to us a real commitment to customer service and developing the full potential of employees, ... He places a heavy emphasis on people.

After Frances and Jeanne, Scott and his crews provided invaluable service to the town, doing literally anything that needed to be done related to debris removal and the restoration of our green spaces. Throughout the recovery effort, depending on our needs at any particular time, Scott was both a willing soldier and an effective leader.

Mississippi is providing more relevant evidence to us, ... We would expect the damage to be devastating. It won't be safe to be in any building in a Category 4 or 5 hurricane.

We've all had that Saturday afternoon commitment that kept us from the big game. We are positioning the service and our marketing around the idea that life will never get in the way of sports again.

They haven't given us any indication of there being a change in service, ... Certainly, there's a lot of potential to secure some East Coast routes, and we will talking to them about that possibility.

You can't tie employees' hands with cumbersome policies and procedures and expect them to provide exceptional service. It's also important to let employees know that it is OK to make a mistake in the process of working to win customer satisfaction.