He loves sitting on the counter. I've caught him with a paw in customers' purses.

Having customers get caught up in a tangle of commands and layers and never getting to an agent has been a constant source of frustration for years. But don't shoot the technology.

I learned without her saying a word that there are truly many ways to pray, and lighting a candle is one of them.

The last week they just had this massive charge where a bunch of their stocks just rocketed up.

They were in the bottom quarter of the region at first.

How do you continue to do your job and feel good about it? That's got to be demoralizing.