Having a survey without bias is clearly the goal here. Surveys are tricky. You can load a question and I'd like to really avoid that. We'll make the questions as neutral as possible.

These surveys give regional snapshots, and that's all they do. I'd never even heard of the Empire State survey until recently -- and I don't think you can build the case that Wall Street sits there panting, waiting for the results.

I think we've clearly been the catalyst that has sparked the national debate. That's been our goal, to bring national attention to the fact that the government has failed miserably to bring control to the southern border.

We clearly intend to have speed as our bias.

In all our surveys, the students keep saying: 'Yep, we love it, but can we have more regional classes or can we see the lecturers more?

A Health Affairs study comparing patient-satisfaction scores with HCAHPS surveys of almost 100,000 nurses showed that a better nurse work environment was associated with higher scores on every patient-satisfaction survey question.