Get to know your congressmen so that they'll take your call. Develop relationships with the local fire chief or hospital administrator.

In that case, there's little that individual companies can do. FEMA and the CDC [Center for Disease Control] will call the shots.

Resilience through [supply chain] flexibility is vital. We have to think about it. It is the only way to respond. We need flexibility, because we live in a volatile environment.

My guess is that nobody is talking about this. I don't see a real level of preparedness within companies. In many ways, I don't think they even know what to do.

We think this could really be a wake-up call for the congressmen.

We call it, 'From mainstream to the local scene,'