From now on, the technology companies that succeed will be those that have developed skills at listening and a sophisticated understanding of their customers' industries.

IBM isn't investing billions of dollars every year into research and development - and winning more patents than our top 10 competitors combined for more than a decade - as an academic exercise. But research is now being driven much more by what people need rather than just by what is possible.

We are far more revealing by the questions we ask than the answers we give. Answer briefly to sense where their questions are heading.

Physicians and patients have no understanding how insurers come up with these usual and customary fees. Insurance companies have so much power, they can tell physicians to take [their fee] or leave it.

Physicians and patients have no understanding how insurers come up with these usual and customary fees, ... Insurance companies have so much power, they can tell physicians to take [their fee] or leave it.

We have two ears and one mouth, so we should listen more than we say.