Everyone wants a single location to do all their work, and we were considering unifying voice mail and e-mail next year. But we can't -- it would only contribute to the storage problem we're already having.

People are using their in-boxes not only for messaging, but also for file storage. It's not unusual for our analysts to save four gigabytes, more than 100,000 messages, in a year.

Some people may be disabled. Even if they can't work with a hammer and nails, they can do mail-outs or make phone calls. It's a lot of hard work.

Nothing can substitute for just plain hard work. I had to put in the time to get back. And it was a grind. It meant training and sweating every day. But I was completely committed to working out to prove to myself that I still could do it.

She has the best work ethic. She puts in a lot of extra effort and stays late after work to get things done – and she does that on her own – no one asks her to.

She was an extraordinary human being whose work and whose life were extremely intertwined. She was not unlike the heroines of most of her plays — a strong-minded, independent, serious good person.