Everyone at the agency feels shocked and numb. That was not supposed to happen.

It's not supposed to happen that way.

I'm really shocked something like this would happen.

I have been shocked at their reaction. Furthermore I do not really understand it.

I'm shocked, upset and numb. I don't see how they could have overturned this. They kidnapped and killed my brother and that's that.

The athlete himself is supposed to determine how he feels or the doctor, Keith is not a doctor, he is not a coach, he is not the athlete.