Every day, every hour, every minute, they're adjusting in real time.

Profits are related to customer retention. Customer retention is related to employee retention. Employee retention may or may not be related to benefits, but benefits could be part of the package that causes people to stay and -- by the way -- engage in discretionary effort. ... If you go into any organization that's customer-facing, you can tell in five minutes when the employees are feeling abused. They retaliate on the customers.

You can never cut your way to success. How would those analysts like to be treated like they think (Costco or Starbucks) ought to treat their people?

Retention is the key to economic success.

Go back three Olympics, you were broadcasting four or five hours a day, instead of 15 hours a day, but you still had same expense to cover the Olympics,

This has been an extremely difficult day for Jim.