Every airline performed more poorly in baggage handling. The big question is: why?

We all have baggage. The question is: What baggage can you deal with?

We were awful. We performed poorly in all aspects of the game. It was all about silencing the crowd. But we either kicked poorly or knocked the ball on.

We're only growing the system now. Unless we fix a few things, we'll probably continue to have poorer and poorer performances as the years go by.

We found that this year, for the second year in a row, airline quality as a whole has gone down across the industry.

Our performance is about as bad as it was then. Unless we fix a few things, we're probably going to continue to have poorer and poorer performance.