Electronic mail has been a huge phenomena for us. It gives us a little bit of a closer feel. Even if somebody's office is in another building, you're always sending them messages. And even if they're off in another country it makes that easy. So, we

Morgan Stanley drove our legal guys to get on us about our e-mail backups . It added an extra push for us to pick a product.

In most companies, you don't get too much mail where people are saying, 'Hey, we lost this account.' But that's what you really need to know about, because it might change what you're doing. You need to know about competitive activity. You need to kn

SPAM is taking e-mail, which is a wonderful tool, and exploiting the idea that it's very inexpensive to send mail.

We also had the tragic events of September 11th, and I know for everyone that's caused us to step back, think about our priorities. It's a tragedy that affects us personally and affects our businesses. For the computer industry in particular, I think it highlights the importance of security, giving that far more importance than we've had in the past. We don't want our digital systems to have weaknesses that allow for tragedies, exploiting the weaknesses that are there. And so there's a renewed sense of focus on that.

I'm not big on to-do lists. Instead, I use e-mail and desktop folders and my online calendar. So when I walk up to my desk, I can focus on the e-mails I've flagged and check the folders that are monitoring particular projects and particular blogs.