Effectiveness comes from those qualitative things that give you the ability to network, communicate, and lead people toward an outcome they can't see.

If I were to share with you the number of attacks that come into the Duke network every day, you would be astounded. And it's not from people working out of their garage; it's from nation-states that are trying to penetrate systems.

I don't see a sea change by 2020, but I see migration in the direction of modernization and more flexibility in the generating system going forward.

If you keep an open mind, you can learn so much from the people around you.

If you feel like there is going to be an emotional reaction that won't be helpful to resolve the situation, anger or other things, disarm the situation in some way, and you can use different techniques to do that.

Leaders play a unique role in periods of crisis and chaos. Because if you don't, you're not going to harness the power of all the people behind you.