Effective leadership is putting first things first. Effective management is discipline, carrying it out.

I believe in Coach Louis Wong. He is so much more than just a football coach.

If you carefully consider what you want to be said of you in the funeral experience, you will find your definition of success.

Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.

If you want small changes in your life, work on your attitude. But if you want big and primary changes, work on your paradigm.

When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen.