FastSaying

Effective communication is based upon a structured dialogue: You talk; I listen; I tell you what I heard you say and ask if I got it right; If I didn’t get it right, I say, I am sorry, I really want to understand. Can you tell me again; We continue until we both agree. Then I ask: What do you think and feel about what we’ve just discussed. Then the roles reverse and we start again.

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People are better able to confront an uncomfortable truth when they can laugh at themselves. Jokes that illustrate difficult truths can make the point while bypassing denial and resistance.
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