Earning trust is not easy, nor is it cheap, nor does it happen quickly. Earning trust is hard and demanding work. Trust comes only with genuine effort, never with a lick and a promise.

The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.

The first responsibility of a leader is to define reality. The last is to say thank you. In between the two, the leader must become a servant and a debtor. That sums up the progress of an artful leader. Concepts

We cannot become what we want to be by remaining what we are.

The first responsibility of a leader is to define reality. The last is to say thank you.

We cannot become what we need to be by remaining what we are.