Don't assume that the answers are out there in the form of somebody else already doing something. Sometimes they are. But you have to think beyond that.

You have to think that the answer - and the right answer - for you and your organization might not be something that's been done before. And it's up to you to discover and work with your team to form and figure out how to do successfully.

When I design something, I think of it as a gift to somebody else.

I think the universe is just so big that there has to be something else out there.

You have an idea of the way you think it is, and it's not that way at all, it's something else.

Change is something that is expected and, therefore, not resisted.