Data quality requires a certain level of sophistication within a company to even understand that it's a problem.

They're out there, but they're few and far between. CPM is the next level of BI. There are pockets within companies doing BI well, but performance management has to be synchronized across the entire organization.

Bermuda is coming back into its own because of location, quality, and sophistication. We're primarily an incentive destination, and insurance and financial groups are the ones doing upscale incentives.

When I want to understand a problem, I want to understand it from the ground level.

That requires a level of sophistication and enterprise that, quite frankly, I think a lot of law enforcement agencies don't have. We don't have it. We don't have the manpower. We don't have the time.

Quality was not as high as we would have hoped. Company operated margins were lower than we were expecting.