Customers have made the Delta Shuttle, to be operated on MD-80 aircraft beginning Nov. 1, the most popular business and leisure shuttle product in the Washington-New York-Boston market, and we are confident it will remain so.

Delta employees continue to rise to the challenge every time something is asked of them, ... Delta employees know how important their job is and how every passenger matters.

We have a fleet of aircraft that all have customers. Every single aircraft has a contract.

They're so price conscious in their business workings.

We've got everything, from vintage aircraft all the way to the most current aircraft available.

We didn't really have it together at the beginning of the second half, ... But we stepped it up after the goal. We realized we had to step it up, and we really had to keep our marks, because they're a really quick team, really good offensively.