Customer-based measures are important, but they must be translated into measures of what the company must do internally to meet its customers expectations.

A company's ability to innovate, improve, and learn ties directly to the company's value

We are thrilled to be collaborating with Edward on this labor-of-love. They're a very daring company and have a great knack for communicating with audiences about challenging films.

Companies should decide what processes and competencies they must excel at and specify measures for each

The company will not be impacted by the recent Ford Motor Company plant closing announcement.

I thrive off the company of others, I love being sociable.