Conflict is going to happen whether you want it or not. People will butt heads. Sometimes when you least expect it.

No matter what we do, we are always going to have Us versus Them moments. We can separate, yell or talk to each other and draw a truce. You won't agree with everybody. It doesn't mean the other person is an idiot.

Civility sometimes requires polite ruthlessness. Establish that what you prize most is civility.

Civility is not something that automatically happens. Civil societies come about because people want them to.

The more social media we have, the more we think we're connecting, yet we are really disconnecting from each other.

A really important point for me is that I don't use any brand or corporate sponsors. So I have no responsibility to anyone but myself and the subjects.