Companies should ask themselves, what should we do?

[However], it seems that the Postal Service is awfully late to the game. I think they need to be more creative and aggressive than their counterparts in the private sector.

The sooner you get to a directory structure, and the more centralized you make repositories and storage in your organization, the much better off you're going to be doing business-to-business and business-to-customer [transactions] later on down the path.

I have to think that many employers put the burden on an employee to make this work, ... They say, 'You figure it out' ... whether it's IT [or otherwise], it's basically adopt to us, which I think is a little off the mark.

The amount of XML traffic will accelerate rapidly and it's incumbent that vendors like SAP build, buy or partner in order to satisfy the optimization needs for XML performance. SAP recognizes the value of SOA internally and in a sense they're eating their own dog food first before taking it out into the marketplace and that's case with many of the larger software vendors.

There hasn't been a [Windows] directory before, there's just been trees and network diagrams and information about who is on your network. This conversion will require people to really do some work.