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Clients don't expect perfection from the service providers they hire, but they do expect honesty and transparency. There is no better way to demonstrate this than by acknowledging when a mistake has been made and humbly apologizing for it.


Patrick Lencioni

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RON HOWARD I believe that if you don't want to do anything, then sit there and don't do it, but don'...
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ART WALKER

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PATRICK EWING Brooklyn, it's a great town, a great city. It's New York.
PATRICK EWING I had a lump on my face and had a big cancer thing removed.
PATRICK DUFFY I quit it because at the end of seven years in an ensemble show with one leader, I thought: 'I w...
PATRICK DUFFY I worked with my dad for 15 years. I apprenticed under him and decided I wanted to become an archite...
PATRICK DUFFY Cooking and eating at home is made even better by the fact that you don't have to worry about dr...
PATRICK DUFFY It's great to be able to do shows like 'Falling in Love with the Girl Next Door,' which ...
PATRICK DUFFY I lead a normal life and I don't assume there is anything I can impart to people. The only reaso...
PATRICK DUFFY I'm one of the lucky actors in television. I don't make a lot of big waves, but there's ...
PATRICK DUFFY I come from an alcoholic Irish background - I know where I was going! But I met my wife and started ...
PATRICK DUFFY I saw this thing years ago, where somebody filled a gymnasium with ping-pong balls and mousetraps. A...
PATRICK DUFFY It's as simple as you can explain all of 'Dallas.' We're a dysfunctional family forc...
PATRICK DUFFY I feel that marrying younger and being quite a young dad helped me with the stability of my career.
PATRICK DUFFY Los Angeles is peopled by waiters and carpenters and drivers who are there to be actors.
PATRICK DUFFY There's nothing I like more than picking fresh vegetables then putting them in the dinner you ma...
PATRICK DUFFY The last episode of Dallas was in '1991.' Unfortunately, it was a terrible episode to end th...
PATRICK DUFFY I do all the cooking in our family. I'm a utilitarian cook, rather than an adventurous one - I o...
PATRICK DUFFY I'm an inherently happy person. It comes from the inside, which means you can achieve happiness ...
PATRICK DUFFY Good luck happens to people who work hard for it. Sometimes people just fall into the honey pot, but...
PATRICK DUFFY There is no such thing as a weekend for me when I'm at home on my ranch in Oregon.
PATRICK DUFFY Every single unfortunate thing that happens, including, for instance, the murder of my parents, I am...
PATRICK DUFFY The idea is this: It's important to upset one's work habits, to topple the cart for each pro...
PATRICK DEWITT Many's the dead author whose body of work has been marred by overzealous publishers or family me...
PATRICK DEWITT I don't consider Los Angeles home anymore; ultimately, it was pretty negative, but I did spend m...
PATRICK DEWITT A lot of authors, judging by their list, will put anything out that they finish... That's the wo...
PATRICK DEWITT When you meet someone you love, whether or not they love you back, something occurs in you that make...
PATRICK DEWITT