Clearly, every company needs a leader. That's an important part of being the CEO of the company.

To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.

I hated being a public company CEO.

So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.